IT Help Desk Specialist

Tribe Wellness Sales, Inc.IT support

Source API remote eligibility restrictions: Lebanon, Monday to Friday, 7:30 AM to 3:30 PM US Central TimeContractJunior

Salary not disclosed

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Job Details

Languages: Excellent written and spoken English
Experience: 2+ years in IT help desk, technical support or contact center support
Required Skills: SalesforceTroubleshootingTechnical support

Have 2+ years of experience in IT help desk, technical support or contact center support.
Bring strong troubleshooting skills to identify causes and resolve or clearly explain issues.
Work independently, stay organized and manage time and priorities.
Have excellent written and spoken English.
Have reliable internet and a quiet workspace for the full 7:30 AM to 3:30 PM US Central Time schedule.
Salesforce experience, especially managing users, permissions and records, is strongly preferred.
Salesforce Administrator certification is a nice to have.
Experience with Vonage Contact Center or another cloud contact center platform is a nice to have.
SMS platform, telecom or phone number management experience is a nice to have.
Experience supporting sales teams is a nice to have.

Keep the help desk dashboard clear of open tickets, pending account requests and system health alerts.
Resolve support tickets and escalate issues with the investigation completed.
Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools.
Troubleshoot calling, callback and voicemail issues with agents and work with Vonage support on open cases.
Manage business phone number assignments and releases, and request spam-label removal from carriers.
Maintain users and numbers in the business texting platform.
Process call-recording deletion requests under the privacy process.
Correct sales and order records when automated checks flag a mismatch.

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