Accounts Receivable Manager

Cigna HealthcareHealthcare claims

United States, East Coast hoursFull-TimeManager

SalaryAnnual salary of 66,600 - 111,000 USD / yearly

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Job Details

Experience: 3+ years of experience in benefits and claims administration; 3+ years of relationship management and project management experience
Required Skills: Project ManagementMicrosoft ExcelPowerPointRelationship management

Have a bachelor's degree or higher, strongly preferred, or equivalent work experience.
Have 3+ years of experience in benefits and claims administration.
Have 3+ years of relationship management and project management experience.
Bring advanced knowledge of Cigna claims and supporting systems, including Proclaim, PMHS, and Facets; this is highly preferred.
Be proficient in Excel and PowerPoint.
Have experience with provider contracting or loading.
Demonstrate the ability to perform root cause analysis on claims issues and manage problems through satisfactory resolution.
Have project management skills, including time management, task analysis and breakdown, and resource utilization.
Demonstrate facilitation and negotiation skills, including presenting technical information to less knowledgeable audiences.
Be able to work independently with minimal supervision and handle confrontational situations professionally.
Be willing to travel as required.
If working from home occasionally or permanently, have cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload.

Manage accounts receivable activity for an assigned provider book of business as part of the account management team.
Collaborate with accounts receivable and matrix partners to identify, resolve, and improve accounts receivable issues.
Contribute to provider strategic plans for an aligned book of business.
Monitor accounts receivable, performance guarantees, and related issues, and communicate results to the Accounts Receivable Manager.
Conduct root cause analysis and trend accounts receivable resolutions and claims issues.
Work directly with providers to understand, explain, communicate, and resolve accounts receivable issues.
Manage accounts receivable issues and corrective action plans, recommending service improvements based on root causes.
Support service experience reviews and contribute market intelligence for the assigned book of business.
Review pre- and post-contract setup and track accounts receivable issues accurately in the appropriate tools.
Monitor service level agreements and contractual performance guarantees, including late payment interest.

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