Customer Service Compliance Specialist
T
Tremco CPG Inc.Construction materials
Source API remote eligibility restrictions: United States, This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions.Full-TimeMiddle
Salary52,000 - 56,000 USD per year
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Job Details
- Languages
- Excellent communication skills with the ability to read, write and communicate fluently in English
- Experience
- 3+ years’ experience in a high-paced office environment
- Required Skills
- SAPCustomer service
Requirements
- Bachelor's degree from a four or 5-year college or university.
- 3+ years’ experience in a high-paced office environment.
- Office/business support background.
- Customer service background.
- SAP experience preferred.
- Basic computer skills.
- Ability to calculate figures and amounts such as discounts and percentages.
- Ability to solve problems and recognize errors, evaluate trends, and anticipate difficulties.
- Excellent verbal and written communication skills, including fluency in English.
- Excellent phone skills.
- Ability to stay organized and keep clear, concise records.
- Flexibility and ability to multitask.
Responsibilities
- Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
- Review customer purchasing documents and submit them to Legal via OnBase for compliance validation.
- Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
- Coordinate with Accounts Payable for vendor onboarding and information verification; collect and track pre-award documentation.
- Conduct compliance reviews for new project setups and maintain accurate General Contracting sales reports and daily new order reports.
- Enter orders into SAP on the same day they are received and communicate order and shipment information to Sales Reps and customers.
- Coordinate job site deliveries and monitor order fulfillment to ensure timely shipping and billing.
- Process product returns, verify discounted orders have an approved Special Price Form, and issue credit memos after approvals.
- Complete special projects and reports accurately and on time.
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