Senior Customer Architect
H
HarnessApplication security
Location: U.S. (Remote); Remote - U.S. (East Coast)Full-TimeSenior
Salary180,000 - 200,000 USD per year
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Job Details
- Experience
- 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry. 5+ years of experience with some multiple of the following solutions preferred.
- Required Skills
- AWSPythonBashKubernetesCI/CDLinuxTerraformHelmTroubleshooting
Requirements
- Have 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management in the software or technology industry.
- Have 5+ years of experience with multiple listed cloud, infrastructure, container, CI/CD, scripting, or application security solutions preferred.
- Bring Kubernetes ecosystem expertise, including Kubernetes, Helm, releases, upgrades, and troubleshooting.
- Have in-depth AWS cloud experience; GCP and Azure are good to have.
- Bring cloud infrastructure experience with provisioning, VPC, EKS, S3, EBS, EFS, and EC2.
- Have experience with the Linux ecosystem and troubleshooting.
- Have programming or scripting experience and the ability to write custom integrations or tailored customer solutions.
- Have prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security preferred.
- Be able to learn and work with emerging technologies in AI, DevOps, cloud, and security.
- Have problem-solving and analytical skills to diagnose and resolve technical issues.
- A bachelor's degree in a related field such as Computer Science, Information Technology, or Engineering is preferred.
Responsibilities
- Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio.
- Provide hands-on technical guidance and consulting from customer onboarding and implementation through adoption and value realization.
- Develop strategic account success plans and align them with customer leadership.
- Analyze customer usage data to identify trends, adoption gaps, and optimization opportunities.
- Deliver recommendations across technology, process, and people dimensions.
- Share customer feedback with product management and collaborate with sales, product, and engineering on adoption, integration, and optimization.
- Conduct regular business reviews and customer check-ins, addressing concerns and issues.
- Identify at-risk accounts through churn and adoption analysis.
- Contribute to customer success processes, tools, resources, reference architectures, best-practice guides, and enablement content.
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