Client Director, Australia & New Zealand
B
BelmondLuxury hospitality and travel
Workable workplace: remote; Workable locations: Sydney, New South Wales, AustraliaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Minimum of 5-10 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector.
- Required Skills
- Business DevelopmentTableauAccount ManagementClient relationship management
Requirements
- Minimum of 5-10 years of experience in client manager, sales, or a similar role within the hospitality or luxury travel sector.
- Proven track record of achieving revenue targets and growing key accounts.
- Good understanding of transient sales and commercial performance analysis.
- Strong experience in account planning, lead conversion, and client relationship management.
- Proficiency in CRM systems and sales reporting tools.
- Experience with OSC, Tableau, or similar BI/reporting platforms is advantageous.
- Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties.
- Willingness to travel as required.
Responsibilities
- Develop quarterly sales action plans and annual account management plans to meet revenue goals for each account.
- Build and maintain relationships with owned accounts, prospects, decision-makers, bookers, and influencers.
- Qualify leads, follow up with accounts, and lead closing efforts to secure suitable bookings.
- Prepare quotes and detailed offers for group leads generated by owned accounts.
- Coordinate sales strategies with property sales personnel, property management, revenue teams, and corporate commercial teams.
- Monitor account productivity, team financial performance, and progress against revenue targets; take action to address negative trends.
- Coach and review direct reports, supporting their development of strategic sales plans and achievement of targets.
- Plan and coordinate sales events, trade shows, roadshows, sales trips, and customer educational trips.
- Use Tableau BI tools and OSC to analyze market, property, and account performance and maintain account activity records.
- Prepare sales and account management reports and share market, trend, and competitor information with divisional colleagues.
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