Client Support Representative
New
S
SupplyCoreGovernment supply
Workable workplace: remote; Workable locations: United States; Location: United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2 years’ experience in a customer service position.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer servicePowerPointCustomer support
Requirements
- Have a high school diploma or GED equivalent.
- Have 2 years’ experience in a customer service position.
- Experience supporting government customers is helpful.
- Bring excellent written and verbal communication and people skills.
- Be meticulous and organized when managing multiple tasks with different requirements and deadlines.
- Be able to shift focus, prioritize independently, and work with minimal supervision.
- Demonstrate strong attention to detail and the ability to review and understand multiple contracts and requirements.
- Use critical thinking and resourcefulness to find solutions to customer challenges.
- Collaborate with team members and internal departments.
- Be proficient with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Responsibilities
- Serve as the primary contact for customers and liaison between customers and agencies, overseeing orders and issues.
- Communicate regularly with assigned customer locations, document support, and resolve problems within expected response times and escalation points.
- Maintain knowledge of assigned contracts and educate customers on contract guidelines and restrictions.
- Use internal systems to manage orders, quotes, proof of delivery, and service requests within established time limits and metrics.
- Collaborate with associates and departments to process customer orders and address evolving customer needs.
- Monitor customer accounts for potential growth in sales and services.
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