- Oversee day-to-day communication and problem resolution for assigned customers.
- Partner with Military Account Manager to secure pricing agreements and submit quotes.
- Educate new customers on ordering processes and registration.
- Update RMS system for status changes from quote to order.
- Maintain regular follow-up with customers on pending orders.
- Obtain sign-offs for order releases.
- Process award notifications.
- Train and support new team members on operational processes.
- Oversee executive level opportunities and key business segments.
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