- Serve as the primary contact for customers and liaison between customers and agencies, overseeing orders and issues.
- Communicate regularly with assigned customer locations, document support, and resolve problems within expected response times and escalation points.
- Maintain knowledge of assigned contracts and educate customers on contract guidelines and restrictions.
- Use internal systems to manage orders, quotes, proof of delivery, and service requests within established time limits and metrics.
- Collaborate with associates and departments to process customer orders and address evolving customer needs.
- Monitor customer accounts for potential growth in sales and services.
Microsoft ExcelMicrosoft OfficeCustomer service+2 more