Client Support Representative
New
E
EnableCompHealthcare revenue cycle
United States - RemoteFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience in a healthcare operations, revenue cycle, or document management environment preferred
- Required Skills
- Microsoft ExcelMS OfficeData entry
Requirements
- Have a high school diploma or GED.
- Have 1+ years of experience in healthcare operations, revenue cycle, or document management; this experience is preferred.
- Bring familiarity with medical claims documentation and payer/provider data processes; this familiarity is preferred.
- Demonstrate strong computer proficiency and the ability to use MS Office, including Word, Excel, and Outlook.
- Handle large volumes of work while paying close attention to detail.
- Work in a fast-paced environment with a strong sense of urgency.
- Work under limited supervision, manage multiple tasks, and prioritize assignments within time constraints.
- Communicate issues, problems, and results that affect task-completion timelines.
- Demonstrate strong organizational skills and attention to detail.
- Be willing to learn and adapt in a dynamic, evolving operational environment.
- Maintain regular and predictable attendance.
Responsibilities
- Retrieve medical documentation from client systems, including implant invoices, UB-04 documents, Explanations of Benefits, and medical record components.
- Submit document request lists and monitor outstanding requests to obtain documentation needed for claim processing.
- Scan, upload, and store medical documentation and confidential patient health information in accordance with data handling standards.
- Gather and organize data from client systems and EnableComp platforms to prepare reconciliation reports for review and resolution.
- Research closed and returned claims, resolve open items, post adjustments, enter refund and payment research requests, and review or rebill missing claims.
- Support prebill work queue resolution for assigned clients while meeting established KPI standards.
- Communicate operational findings to Client Delivery team members and escalate client-impacting issues.
- Identify system issues, workflow barriers, and recurring process gaps, and report or escalate them to the Client Support People Leader.
- Maintain accurate, real-time documentation of account activity in the E360 platform and use multiple systems for timely data entry.
- Follow standard operating procedures, provide feedback on process improvements, and assist with moving work through the department.
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