Customer Care Representative
New
G
Gainwell TechnologiesHealthcare technology
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary41,900 - 59,800 USD per year
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Job Details
- Experience
- Six or more years of customer service or other telephone experience
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or G.E.D.
- Six or more years of customer service or other telephone experience.
- Experience working with organizational functions and personnel.
- Experience with fax machines, computer software, and telephone technology.
- Experience working with and skill in the use of help desk software.
- For effective remote work, have broadband internet with a minimum speed of 24 Mbps download and 8 Mbps upload.
Responsibilities
- Answer telephones, respond to highly complex customer questions, and forward calls to appropriate personnel.
- Research customer inquiries and respond to appropriate parties in a timely manner.
- Record calls, process requests, and update account histories with documented inquiry results.
- Process and distribute incoming and outgoing mail for multiple clients in accordance with service level agreements.
- Enter data and match documents to accounts to maintain accurate, up-to-date information.
- Interface with team members, management, and customers about customer service issues.
- Review weekly client reports for data integrity and prepare and submit reports to management.
- Review and recommend modifications to procedures and workflows.
- Monitor daily transactions for compliance with policies, procedures, and service level agreements.
- Assist the supervisor or manager with day-to-day operations, including training or mentoring less experienced staff.
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