Vacation Rental Specialist
New
E
ExtenteamVacation rentals
Location: Philippines; This role is 100% remote, Wednesday–Sunday, 12:00–8:00 PM Central TimeFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Google Workspace
Requirements
- Experience with a vacation rental property management system (PMS); Hospitable is strongly preferred.
- Proven experience with QuickBooks Online, including categorizing transactions and preparing invoices.
- Proven experience with Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets.
- Excellent written and spoken English across phone, text, and email.
- Experience in guest services, reservations, scheduling, or a related field.
- Availability Wednesday–Sunday, 12:00–8:00 PM Central Time.
- Reliable high-speed internet and a quiet workspace suitable for phone calls.
- Strong organization, multitasking, and attention to detail.
- Ability to work independently in a remote environment and follow written procedures.
- Minimum wired internet speed of 30 Mbps, with backup options for power or internet interruptions.
- Computer with an i5 11th Gen or higher processor, Windows 11 or macOS Catalina or higher, and at least 8 GB RAM.
- Dedicated private home office area and a headset and webcam, preferably a noise-canceling headset.
Responsibilities
- Manage guest messages, texts, and calls through Hospitable and handle inquiries, bookings, reservation changes, and cancellations.
- Follow up on inquiries and voicemails, resolve guest complaints, and escalate issues when needed.
- Monitor and respond to guest reviews, flag recurring feedback, and maintain listings and house manuals across booking channels.
- Coordinate cleaners, turnovers, and supply restocking, and enter work orders for maintenance issues.
- Schedule maintenance vendors and confirm that work is complete.
- Answer and make calls with plumbing customers, schedule appointments, dispatch jobs, and provide customer updates.
- Monitor accounts and categorize transactions in QuickBooks Online; prepare monthly owner statements and financial reports in Hospitable.
- Prepare invoices for completed plumbing jobs.
- Create, schedule, and post social media content for both businesses.
- Follow documented SOPs, help keep them current, and use AI tools and automation in daily work.
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