Technical Customer Service Associate
New
V
Veeva SystemsLife sciences software
United StatesFull-TimeEntry
SalaryBase pay: $35,000 - $65,000
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Job Details
- Languages
- Bilingual in Spanish
- Experience
- 1+ year relevant experience in a technical customer support role or related technical field
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- Have 1+ year of relevant experience in a technical customer support role or related technical field.
- Demonstrate competence in standard computer packages, including Word, Excel, and PowerPoint.
- Have effective communication, organizational, and time-management skills.
- Maintain a professional telephone manner.
- Be able to quickly understand client requirements and needs and articulate potential solutions.
- Bilingual in Spanish is listed as a nice-to-have.
- Previous experience supporting clinical research facilities is a nice-to-have.
- Previous experience with Veeva Vault is a nice-to-have.
Responsibilities
- Advise end users on best practices when using Veeva’s applications.
- Identify and resolve client issues associated with Veeva’s applications.
- Build strong and professional relationships with users of Veeva’s applications.
- Provide recommendations and feedback on client service improvements and product development.
- Maintain customer service, quality, and professionalism with customers and coworkers.
- Maintain accurate records of email, telephone, and chat correspondence related to the role.
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