Software Trainer
New
B
Bridgeway Benefit TechnologiesBenefits administration software
This is a remote position ... across the U.S. and CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
- Required Skills
- Microsoft OfficePresentation skillsPowerPoint
Requirements
- Have at least 3 years of experience delivering technology-based training to adult learners and developing curriculum.
- Have a bachelor's degree in a related field.
- Be able to partner with subject matter experts on complex, configurable software and varied customer environments.
- Have technical writing experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
- Have strong written and verbal communication and presentation skills, including the ability to explain complex software functionality clearly.
- Be able to manage multiple training engagements simultaneously.
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
- Be familiar with Microsoft Office, PowerPoint, and Smartsheet for training materials, presentations, and schedule management.
- Certification in training or learning and development is preferred.
Responsibilities
- Own customer-facing training end to end and serve as the primary point of contact for training engagements.
- Learn the product and each customer's configuration to build and facilitate curriculum for internal teams and external customers.
- Develop and maintain exercises, job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to keep curriculum current.
- Deliver customer-specific virtual and on-site training tailored to customer configurations and skill levels.
- Manage training schedules and deployment across customer accounts.
- Gather feedback and performance data from training sessions and use it to refine content and delivery methods.
- Consult with customers and internal teams on training scope and approach for projects with unique or complex requirements.
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