Supplier Support Advisor / CX Advisor - B2B
T
TripadvisorTravel and hospitality
Location: Oxford, United KingdomFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written and verbal communication skills in English
- Required Skills
- Data AnalysisSalesforceGoogle Workspace
Requirements
- Have a bachelor’s degree or equivalent experience.
- Bring exceptional written and verbal communication skills in English.
- Be proficient with Google Workspace and online platforms.
- Be able to learn quickly, follow established processes, and work effectively as part of a team.
- Be able to review basic data and identify trends to help solve operational issues.
- Demonstrate meticulous attention to detail and thorough follow-through.
- Have a reliable high-speed broadband connection of at least 25 Mbps download and 10 Mbps upload.
- Have a quiet, dedicated home office with a direct Ethernet connection to the router or modem.
- Be able to work a flexible schedule to accommodate operational needs and customer demands.
- Salesforce experience is highly preferred.
- Prior customer support or partner-facing experience is a plus but is not required.
- Experience in partner support or operations in travel and hospitality is preferred.
Responsibilities
- Provide real-time assistance to tour operators via email, live chat, and phone.
- Help resolve operational questions, account-management issues, product inquiries, and booking concerns.
- Escalate complex concerns to senior team members when needed.
- Review, refine, and optimize tour and activity listings using content management systems.
- Ensure products are categorized accurately across Viator, Tripadvisor, and distribution partners.
- Facilitate and troubleshoot integrations between operator booking systems and Viator and Tripadvisor platforms.
- Share established best practices to help operators improve product listings and visibility.
- Train operators to use self-service tools for bookings, account details, and profile maintenance.
- Collaborate with internal support teams, vendors, and partners to resolve issues and support team initiatives.
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