Senior Business Analyst ITSM - Expert Service Management
New
I
in4ge sp. z o.o.IT service management
Workplace type: remote; Country code: PLContractSenior
Salary140 - 160 PLN per hour net b2b
Apply NowOpens the employer's application page
Job Details
- Languages
- Practical English at minimum C1 level, enabling fluent written and spoken communication.
- Experience
- Minimum 6 years of relevant professional experience.
- Required Skills
- Business AnalysisChange ManagementServiceNow
Requirements
- Have a minimum of 6 years of relevant professional experience.
- Have very good knowledge of ITSM.
- Have practical knowledge of the ITIL methodology.
- Have experience working with the ServiceNow platform.
- Bring expert knowledge of Incident Management, Problem Management, and Change Management.
- Have practical English proficiency at C1 level or higher for written and spoken communication.
- Be willing to make regular short business trips to Germany.
- German language skills are a plus.
- Industry certifications, including ITSM or ITIL certifications, are a plus.
Responsibilities
- Define business requirements.
- Design processes for Incident, Problem, and Change Management.
- Create user stories.
- Define test cases.
- Prepare architecture decisions based on gathered requirements.
- Guide business decisions and support stakeholders.
- Lead meetings and workshops.
- Provide subject-matter expertise and support in ITSM.
View Full Description & ApplyYou'll be redirected to the employer's site
