Deputy Program Manager
T
Tria FederalFederal technology
100% Remote within the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 7 years in project/program management or operations
- Required Skills
- JiraStakeholder managementConfluenceServiceNowDatabricks
Requirements
- Hold a bachelor’s degree in business, management, information systems, or a related field.
- Have a minimum of 7 years of experience in project/program management or operations.
- Bring experience in a business operations service center environment, preferably.
- Have experience with CXone, ServiceNow, JIRA, and Confluence; these tools are highly desired.
- Demonstrate strong stakeholder management skills and the ability to communicate effectively at all organizational levels.
- Have a track record of leading teams to meet and exceed SLAs.
- Bring experience with continuous improvement methodologies and process optimization.
- Be proficient with project management and collaboration tools such as JIRA and Confluence.
- Demonstrate analytical, decision-making, prioritization, and problem-solving skills.
- Be able to obtain a U.S. Federal Position of Trust clearance designation.
- An MBA or equivalent is a plus.
Responsibilities
- Build and maintain relationships with internal and external stakeholders, serving as the primary point of contact for VCC stakeholders.
- Translate stakeholder needs into program goals and deliverables aligned with organizational objectives.
- Promote continuous improvement using Databricks, JIRA, and Confluence, and drive innovation through tools such as conversational AI, automated quality assurance, and real-time dashboards.
- Ensure the technical solution meets and exceeds SLAs using data-driven insights, scorecards, and performance tracking metrics.
- Lead cross-functional initiatives between technical and business teams, using JIRA and Confluence to manage timelines, track progress, and document outcomes.
- Oversee the transition plan by defining milestones, setting timelines, and ensuring readiness for program phases.
- Develop and regularly refine a strategic roadmap that addresses operational needs, company goals, technology trends, and evolving business requirements.
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