English to Serbian (Cyrillic) Review Lead
New
W
Welo GlobalLocalization services
Candidates must be physically located in one of the approved countries.ContractLead
Salary not disclosed
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Job Details
- Languages
- Native-level Serbian (Cyrillic) and professional-level English
- Experience
- 3 to 5+ years
Requirements
- Have 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.
- Have direct experience serving as the primary point of contact for client Language Managers.
- Have experience managing formal arbitration or escalation processes and facilitating conflict resolution.
- Have practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
- Be able to analyze style guide changes, identify implicit client expectations, and map tolerance by content type.
- Have hands-on experience with one-to-one coaching, shadowing, alignment roundtables, and structured monthly quality reporting.
- Be able to track error concentrations, severity drift, and alignment scores and turn justification patterns into style guide improvements.
- Have native-level Serbian (Cyrillic) and professional-level English.
- Preferred: experience supporting major technology localization programs and working with calibration or alignment tools.
Responsibilities
- Review style guide and glossary updates, assess affected quality categories and content types, and record changes.
- Track client Language Manager corrections and feedback from calibration and quality calls.
- Run alignment roundtables and publish monthly quality digests covering performance, improvement areas, updates, errors, and arbitration outcomes.
- Coach Reviewers one-to-one, run shadowing sessions, and deliver training based on alignment data.
- Develop style guide proposals from recurring justification patterns and share cross-locale patterns with the Quality Manager.
- Maintain alignment with client Language Manager decisions and raise evidence-based concerns.
- Own the locale’s review service score, including RQE audit and alignment performance.
- Maintain the arbitration record and manage client clarifications, escalations, and expectations.
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