English to Lao Review Lead for UI, Marketing & Product Content
New
W
Welo GlobalTranslation and localization
Remote (based in one of the approved countries below). Approved countries: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, El Salvador, Finland, France, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Lithuania, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.ContractLead
Salary not disclosed
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Job Details
- Languages
- Native-level Lao and professional-level English
- Experience
- 3 to 5+ years
Requirements
- Have 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.
- Have direct experience serving as the primary point of contact for client Language Managers.
- Have experience managing formal arbitration or escalation processes and facilitating conflict resolution.
- Bring practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
- Be able to analyze style guide changes, identify implicit client expectations, and map tolerance by content type.
- Have hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.
- Be able to track error concentrations, severity drift, and alignment scores and translate justification patterns into style guide improvements.
- Have native-level Lao and professional-level English.
- Preferred: experience supporting major technology localization programs and working with calibration or alignment tools.
Responsibilities
- Review style guide and glossary updates, assess affected quality categories and content types, and record changes.
- Track corrections and guidance from the client’s Language Manager during calibration and quality calls.
- Run alignment roundtables with the language community.
- Publish a monthly quality digest covering performance, improvement priorities, style guide updates, errors, and arbitration outcomes.
- Coach Reviewers one-to-one using specific examples, run shadowing sessions, and deliver training based on alignment data.
- Turn recurring justification patterns into style guide proposals and share cross-locale patterns with the Welocalize Quality Manager.
- Maintain alignment with the client’s Language Manager, raise evidence-based concerns, and track expectations.
- Own the locale’s review service score, including RQE audit and alignment performance.
- Maintain the arbitration record and ensure client arbitration submissions are valid and well-evidenced.
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