- Partner with Engagement Managers on supplier alignment and coordinate resource recommendations and capacity planning with the Language Services Team.
- Serve as the primary client contact for language quality, lead client conversations, manage documentation, and present regular quality reports.
- Track supplier KPIs, including on-time delivery, task acceptance, and linguistic accuracy, and escalate performance below client thresholds.
- Design and maintain quality frameworks and keep glossaries, style guides, and translation memories updated and optimized.
- Act as an escalation point for missed deliverables, lead root cause analysis, and oversee Quality Improvement Plans or CAPAs with Language Services.
- Conduct regular quality measurement and Content Type Analysis to ensure internal and client-facing LQA SLAs are met.
- Assess and optimize current processes to support new internal and customer initiatives and improve efficiency.
- Monitor customer OKRs and take action to meet quality and on-time delivery targets.
AgileQuality Assurance