Manager, Quality Assurance
New
Z
ZippyMortgage lending
Location: United States (Remote); Workplace: Remote. We are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years of progressive experience; 3+ years of direct people-management experience.
- Required Skills
- People ManagementQuality Assurance
Requirements
- Have 7+ years of progressive experience in mortgage, consumer lending, manufactured housing lending, loan operations, underwriting, quality assurance, quality control, compliance, or a comparable financial services function.
- Have 3+ years of direct people-management experience, including coaching, performance management, training, workload planning, and employee development.
- Demonstrate expertise in the end-to-end loan origination lifecycle and the ability to evaluate complete loan files.
- Bring experience overseeing pre-close and post-close quality reviews; this experience is strongly preferred.
- Interpret and apply policies, procedures, regulations, and investor requirements to complex or ambiguous fact patterns.
- Use strong investigative and research skills to navigate multiple systems, reconcile conflicting information, and document supported conclusions.
- Manage disputes and escalations objectively, communicate difficult conclusions professionally, and build alignment across functions.
- Use findings, operational metrics, and trend data to identify root causes and drive measurable improvement.
- Demonstrate written and verbal communication, facilitation, organization, and judgment.
- Work proactively and independently in a fast-paced, ambiguous environment with evolving processes and priorities.
- Manufactured housing or specialty finance experience is preferred.
Responsibilities
- Lead, coach, and develop a team responsible for pre-close and post-close loan reviews.
- Oversee quality assurance reviews across the full loan origination process and ensure reviews are accurate, consistently scored, evidence-based, and timely.
- Manage review assignments, work queues, priorities, team capacity, pipeline aging, and turnaround times.
- Conduct calibration and targeted review validation to promote consistent application of requirements.
- Serve as the primary escalation point for disputed findings, reassignments, and questions about QA conclusions.
- Research complex file scenarios, evaluate disputes objectively, and document supportable decisions.
- Lead cross-functional meetings to review findings, trends, recurring issues, and remediation progress.
- Analyze QA trends and root causes and implement process, training, workflow, or control improvements.
- Maintain audit-ready records of reviews, findings, disputes, decisions, and remediation.
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