Deployment Specialist
New
M
Manila RecruitmentSenior care technology
Work-from-home; Workable workplace: remote, Monday to Friday, 9pm to 6am Manila time (9am to 6pm EST), with 8 core working hours exclusive of 1 hour breakFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 5+ years of experience in implementation, onboarding, or technical customer success/support roles
- Required Skills
- TroubleshootingCustomer support
Requirements
- Have 5+ years of experience in implementation, onboarding, or technical customer success/support roles.
- Bring a background in Customer Success, Technical Support, Solutions/Implementation, or a related technology role.
- Have experience with workflow automation tools such as n8n and Zapier.
- Be comfortable building or configuring automations, integrations, or no-code/low-code workflows.
- Demonstrate strong troubleshooting instincts and persistence in finding root causes.
- Have excellent written and spoken English for a highly customer-facing role.
- Be detail-oriented, organized, and comfortable owning multiple client accounts at once.
- Have your own laptop and a stable internet connection.
- Work Monday to Friday, 9pm to 6am Manila time, with 8 core working hours and a 1-hour break.
- A bachelor's degree in Information Technology, Computer Science, Engineering, or a related field is advantageous.
- Experience in QA, testing, or bug-hunting, manually or with automation, is advantageous.
- Experience with AI agent platforms or chatbot/voice agent configuration is advantageous.
- Prior experience working with U.S.-based clients or teams is advantageous.
Responsibilities
- Lead implementation for new pilot clients by configuring agents, workflows, and automations for each client's use case.
- Act as the primary point of contact during the pilot period and support successful paid conversion.
- Monitor client usage and agent performance to identify misconfigurations, edge cases, and breakdowns.
- Troubleshoot configuration issues, workflow failures, and agent behavior problems.
- Explain technical issues and resolutions to clients in plain language.
- Document recurring issues and configuration patterns to improve onboarding and product setup.
- Partner with product and engineering to escalate and report bugs, edge cases, and feature gaps.
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