Senior Client Success Executive
New
Q
Quantum HealthHealthcare navigation
May work remotely anywhere in the United States of AmericaFull-TimeExecutive
Salary not disclosed
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Job Details
- Required Skills
- SalesforceServiceNowAccount Management
Requirements
- Bachelor's degree in business or equivalent experience.
- Experience in client success, account management, or customer experience focused on client outcomes and revenue growth.
- Demonstrated success maintaining and growing a book of business while exceeding expectations.
- Strong relationship-building and communication skills, including with executive stakeholders.
- Experience managing complex client accounts and coordinating across multiple departments.
- Experience with Salesforce, CPQ, and ServiceNow.
- Proficiency with AI tools such as ChatGPT and/or Copilot.
- Ability to maintain accurate, current Salesforce data and coordinate information across teams and multiple workstreams.
- Analytical thinking and problem-solving skills to address client challenges.
- Ability to travel as needed, with travel varying according to client needs.
- Commitment to protecting sensitive data and working within company policies, values, and ethics.
Responsibilities
- Understand client business objectives and ensure solutions deliver measurable value aligned with their goals.
- Serve as the primary point of contact for key accounts and manage day-to-day communications with client stakeholders.
- Lead onboarding and drive adoption through training, best practices, and ongoing support.
- Identify opportunities to upsell services, cross-sell products, and recommend solutions that support client success and revenue growth.
- Manage client renewals and support retention through ongoing engagement and demonstrated value.
- Monitor client engagement, adoption trends, and business outcomes to anticipate needs and mitigate risks.
- Develop and execute forward-looking success plans that support client transformation goals and mutual growth.
- Track success indicators and communicate insights to clients and internal stakeholders.
- Collaborate with Sales, Product, Marketing, and Consulting teams, and synthesize client feedback to inform product and service improvements.
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