Assistente de Relacionamento | Exclusiva para PcD
New
J
JobgetherCustomer service
Based in BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceRelationship managementCRM
Requirements
- Be currently pursuing a technical or higher education program in Administration, Occupational Health and Safety, Business Processes, Human Resources, or a related field.
- Have basic to intermediate Excel knowledge.
- Be comfortable working with digital systems and online platforms.
- Be available to work from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays.
- Demonstrate an interest in customer service and relationship management.
- Be organized and able to manage multiple requests and priorities simultaneously.
- Communicate clearly and empathetically, listen carefully, and provide objective, respectful guidance.
- Have strong interpersonal skills and the ability to build positive relationships with customers, suppliers, and colleagues.
- Show initiative, ownership, flexibility, and adaptability when priorities or situations change.
- Previous experience in voice- or chat-based customer service, support operations, SAC, or call center environments is an advantage.
- Experience with document analysis, administrative processes, CRM tools, or customer service platforms is a plus.
Responsibilities
- Answer questions and support users, suppliers, and clients, including assisting with supplier registration.
- Review and re-review Occupational Health and Safety documentation against applicable requirements.
- Register, monitor, and resolve service requests and occurrences using internal systems and established procedures.
- Explain outstanding requirements, pending documentation, and registration regularization steps to suppliers.
- Use digital systems and platforms to organize, track, and manage daily activities and service requests.
- Analyze recurring contact reasons and requests to identify opportunities to improve processes and operational efficiency.
- Collaborate with the team on continuous improvement initiatives focused on customer service.
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