Member Support Specialist
New
C
CollectiveTax and accounting
Open to remote candidates within the U.S.Full-TimeJunior
Salary$65K - $75.5K
Apply NowOpens the employer's application page
Job Details
- Languages
- Exceptional written and verbal English communication skills
- Experience
- 2+ years of experience in a customer-facing role
- Required Skills
- Customer support
Requirements
- Have 2+ years of experience in a customer-facing role.
- Bring familiarity with U.S. taxes and tax-filing procedures.
- Be familiar with U.S. corporate structures, including LLCs and S Corps.
- Be proficient with online bookkeeping and payroll systems.
- Have exceptional written and verbal English communication skills.
- Be able to explain complex topics clearly and manage conflict effectively.
- Have strong organizational skills and the ability to manage multiple clients and tasks simultaneously.
- Use critical thinking and a proactive approach to identify and solve customer problems.
- Be comfortable with ambiguity and working in a fast-paced environment.
- Be confident engaging with customers across email, phone, video, and text.
Responsibilities
- Serve as the primary point of contact for member questions throughout onboarding.
- Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures, especially LLCs and S Corps.
- Use cross-functional resources to ensure accurate, professional communication.
- Manage inbound member inquiries about the product, process, taxes, and accounting via email and phone.
- Proactively send updates and reminders about key onboarding milestones.
- Adapt quickly to resolve member issues effectively.
- Identify opportunities to streamline and improve the onboarding process.
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