Enterprise Customer Success Manager
New
C
CertnSaaS technology
Location: Canada; Workplace: RemoteContractManager
SalaryCA$68K - CA$85K; CA$68K – CA$85K • + 20% variable
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Job Details
- Required Skills
- Customer SuccessSaaSData analytics
Requirements
- Experience advocating for customers at an executive level within an organization.
- A track record of driving customer growth through successful cross-sell and upsell initiatives.
- Ability to collaborate across departments to drive business success.
- Experience working with SaaS products in the technology industry.
- College or university degree, or equivalent work experience (bonus).
- Strong data analytics skills to drive insights and improvements (bonus).
- Ability to provide strategic recommendations based on industry insights (bonus).
- Previous experience or certifications in customer success or customer support (bonus).
Responsibilities
- Develop and execute customer success strategies to improve satisfaction, onboarding, retention, and revenue growth.
- Collaborate with cross-functional teams to align customer success initiatives with business objectives.
- Advocate for customers within the organization and ensure their needs are understood and addressed.
- Monitor industry trends and provide customers with strategic recommendations.
- Analyze customer performance metrics and prepare reports for internal stakeholders.
- Use data-driven insights to identify opportunities for continuous improvement and innovation.
- Implement strategies to improve customer retention and address factors that may contribute to churn.
- Identify and track cross-sell and upsell opportunities, partnering with Sales and Marketing on customer expansion strategies.
- Provide guidance and support to junior team members.
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