Regional Customer Success Manager (Automotive)
New
P
PodiumAutomotive SaaS
Location: Remote, USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 1+ years in a customer-facing role
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 1+ years of experience in a customer-facing role such as Customer Success Manager, Account Manager, or Client Services Manager.
- Bring experience in software or SaaS, preferably.
- Have working knowledge of AI technologies such as LLMs, Voice AI, or automation platforms, with hands-on real-world application.
- Communicate effectively and build rapport and credibility with customers at all levels.
- Apply problem-solving and analytical abilities to customer challenges.
- Be technically adept and able to grasp complex software concepts quickly.
- Bring an empathetic, customer-centric approach focused on customer success.
- Focus on customer satisfaction and retention goals.
- Collaborate cross-functionally to achieve shared objectives.
- Travel 35–40% of the time.
Responsibilities
- Serve as the primary post-sales point of contact for small business customers.
- Use product and industry knowledge to increase adoption and utilization of Podium products.
- Help customers get value from products and achieve their business objectives.
- Identify opportunities to upsell and cross-sell within existing accounts.
- Engage with customers during renewals to secure renewals and support retention.
- Conduct customer check-ins to assess satisfaction, identify improvements, and recommend solutions.
- Handle customer inquiries, issues, and escalations, and anticipate potential challenges.
- Build customer relationships, advocate for customers, and relay feedback to product and engineering teams.
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