Customer Success Manager
New
S
SafeBreachCybersecurity
United States (East Coast)Full-TimeManager
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- At least 5 years of experience in Customer Success roles (CSM, Account Manager)
- Required Skills
- CybersecurityCustomer Success
Requirements
- Have at least 5 years of experience in Customer Success roles, such as CSM or Account Manager.
- Bring cybersecurity expertise and prior experience working with security vendors.
- Manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines.
- Demonstrate empathy, patience, and emotional intelligence when interacting with customers.
- Have strong written and verbal communication skills and simplify complex topics for executive and end-user audiences.
- Be willing to travel 30%.
- Knowledge of offensive security tools is a plus.
- Experience in a startup or early-stage company is a plus.
Responsibilities
- Build and foster customer relationships while driving engagement, retention, and expansion.
- Act as a trusted advisor and develop success plans aligned with customers’ business objectives and strategic priorities.
- Identify measurable customer goals and timelines for onboarding and growth.
- Represent customer feedback to internal stakeholders and ensure it is documented and assessed.
- Share best practices and learn about new technologies and complementary security applications with the team.
- Work with subject matter experts and internal technical teams to resolve customer issues.
- Translate customer product usage data into actionable advice.
- Establish regular customer touchpoints to review progress against strategic and technical objectives.
- Proactively identify issues, coordinate remediation, and use Gainsight to centrally document customer activity and key data.
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