Loan Servicing Manager
New
J
JobgetherBanking
Fully remote position within the United States, Eastern Standard HoursFull-TimeManager
SalaryBase salary with potential eligibility for an annual bonus, incentives, and equity, depending on experience, skills, internal salary structures, and other job-related factors.
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Job Details
- Experience
- 7+ years of loan servicing experience, including commercial loan servicing experience.
- Required Skills
- People ManagementRisk Management
Requirements
- Have a high school diploma; a bachelor’s degree is preferred.
- Have 7+ years of loan servicing experience, including commercial loan servicing experience.
- Have previous leadership or people-management experience.
- Bring strong knowledge of banking and loan operations, servicing practices, and applicable regulatory requirements.
- Demonstrate the ability to manage high-volume operations while balancing speed, accuracy, attention to detail, and service quality.
- Maintain effective systems, documentation, checklists, and workflows using strong organizational and time-management skills.
- Communicate confidently and professionally with stakeholders at different levels.
- Use an analytical, technology-oriented approach and learn new tools quickly.
- Apply problem-solving skills to anticipate challenges, mitigate operational slowdowns, and adapt to changing priorities.
- Work collaboratively, share ideas, and contribute to broader organizational goals.
- Demonstrate ownership and a track record of delivering measurable results.
Responsibilities
- Oversee loan servicing from onboarding through payoff, ensuring accurate, timely, and consistent operations.
- Manage payment processing, escrow activities, data integrity, documentation, and other core servicing functions.
- Monitor key performance indicators and operational trends, then implement improvements to efficiency, quality, and scalability.
- Resolve complex servicing issues while maintaining a strong focus on borrower experience.
- Ensure compliance with regulatory servicing requirements, internal policies, and established controls.
- Lead audits, reporting, documentation reviews, and risk-management activities.
- Coach, support, and develop the servicing team.
- Use data and technology to identify process optimization and operational innovation opportunities.
- Partner cross-functionally to improve servicing strategies, borrower outcomes, and operational performance.
- Complete required compliance and IT training, follow policies and procedures, and remain attentive to suspicious activity or potential fraud.
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