IT Service Desk Specialist
J
JobgetherIT support
Remote work arrangement within the United States., Week 1, Sunday–Tuesday, 6:00 PM–6:00 AM EST; Week 2, Sunday–Tuesday, 6:00 PM–6:00 AM EST, plus Wednesday, 10:00 PM–6:00 AM EST. Initial training during regular business hours, approximately 10:00 AM–6:30 PM EST.Full-TimeMiddle
SalaryAnnual salary range of $35,000–$58,000
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 3 years of relevant professional experience, including a minimum of 2 years providing hands-on IT customer service and troubleshooting support.
- Required Skills
- ServiceNow
Requirements
- Have a high school diploma; additional technical education or certifications are a plus.
- Have at least 3 years of relevant professional experience, including at least 2 years of hands-on IT customer service and troubleshooting support.
- Have experience with ServiceNow or a comparable IT service-management and ticketing platform.
- Have hands-on experience supporting and troubleshooting Windows systems in an Active Directory environment.
- Have practical knowledge of configuring and troubleshooting Group Policy and Group Policy Preferences.
- Have previous help desk, service desk, desktop support, or technical support experience.
- Be able to install, maintain, test, and troubleshoot desktop software and applications.
- Be able to obtain and maintain a Federal or Department of Defense Public Trust clearance; active Public Trust or suitability is preferred.
- Be available for the required bi-weekly overnight schedule and initial daytime training during the first few weeks.
- Linux server experience is a plus; ITIL v4 certification or knowledge is preferred.
Responsibilities
- Provide second-level technical support for Active Directory services, Windows systems, client IT environments, telecommunications, and web-based applications.
- Administer and troubleshoot Microsoft Windows Server and Active Directory environments, including Group Policy and Group Policy Preferences.
- Diagnose and resolve issues involving application deployments, infrastructure, servers, software, and user environments.
- Manage and prioritize support requests through ServiceNow, handling tickets accurately and within expected timeframes.
- Maintain user accounts, administer credentials, archive inactive accounts, and monitor authentication systems for suspicious activity.
- Install, maintain, troubleshoot, and optimize desktop software applications.
- Support and troubleshoot business websites and web-based applications for civilian customers and federal employees.
- Provide users with training and guidance on new or updated systems, software, and web-based applications.
- Communicate technical issues, progress, risks, and resolutions to customers, process owners, stakeholders, and support teams.
View Full Description & ApplyYou'll be redirected to the employer's site
