Application & Technical Support Specialist
New
J
JobgetherRefractory products
Fully remote position based in the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4–6 years of professional experience in refractory technical marketing, research, quality assurance, sales, or a closely related field.
- Required Skills
- Project ManagementMicrosoft ExcelPresentation skillsPowerPoint
Requirements
- Have 4–6 years of professional experience in refractory technical marketing, research, quality assurance, sales, or a closely related field.
- Hold a bachelor’s degree in Engineering, Ceramics, Metallurgy, Chemical Engineering, Materials Science, or a related discipline.
- Have strong knowledge of refractory products, installation methods, construction practices, and customer applications.
- Be proficient with Microsoft Office Suite, including advanced Excel and PowerPoint.
- Be able to plan and deliver presentations to audiences at different organizational levels.
- Demonstrate analytical, strategic-thinking, and business problem-solving skills.
- Have project management capabilities and experience coordinating initiatives across departments.
- Work effectively as part of a collaborative, cross-functional team.
- Communicate technical concepts to customers and translate them into practical solutions.
- Be able to work primarily in an office environment and occasionally around industrial conditions, including heat, fumes, chemicals, and moving equipment.
- Be able to lift up to 50 pounds for limited periods and perform occasional standing, walking, reaching, climbing, and related physical activities.
- Meet the stated visual requirements, including close and distance vision, color and peripheral vision, depth perception, and focus.
Responsibilities
- Advise customers and internal stakeholders on refractory products, applications, technical inquiries, and problems.
- Provide internal and external training on products, applications, installation methods, and technical practices.
- Collaborate with R&D on customer complaint investigations and failure analysis.
- Analyze application requirements and propose or refine lining designs and installation methods.
- Develop business cases for product development and create, execute, and track product launch plans.
- Create and execute product promotions and technical marketing strategies.
- Monitor industry trends, training opportunities, and market forecasts.
- Represent the organization at trade shows and seminars, including delivering technical presentations.
- Conduct market and portfolio analysis and support product rationalization, portfolio modifications, and shape standardization.
- Coordinate cross-department projects and maintain customer relationships through responsive technical support.
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