Virtual Client Support Receptionist
New
J
JobgetherLegal services
Based in the United States, 9:00 AM–6:00 PM EST/EDTFull-TimeJunior
Salary$1,015 to $1,100 USD monthly
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Job Details
- Languages
- Advanced or native-level English proficiency, both written and spoken; bilingual verbal communication skills.
- Experience
- At least 1 year of experience in a client-facing position, such as customer service, reception, sales, or a related field.
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceActive listening
Requirements
- At least 1 year of experience in a client-facing position, such as customer service, reception, sales, or a related field.
- Advanced or native-level English proficiency, both written and spoken.
- Bilingual verbal communication skills.
- A warm, friendly, empathetic, and professional telephone manner.
- Strong active-listening skills and the ability to understand conversational context and adapt communication appropriately.
- Ability to manage multiple calls and competing priorities without becoming overwhelmed.
- Strong scheduling, calendar coordination, information-gathering, and follow-up skills.
- Excellent client-service orientation and professional call-handling and transfer abilities.
- Reliable attendance, punctuality, and consistent availability during scheduled working hours.
- Comfort with digital communication and productivity platforms, including Google Workspace, Microsoft Office, RingCentral, and client-management systems.
- Ability to remain composed, organized, and professional in quiet and high-volume periods.
Responsibilities
- Serve as the primary point of contact for incoming callers, answering promptly with a warm, professional telephone presence.
- Transfer calls to the appropriate team member or department and direct prospective clients to the intake team when appropriate.
- Return calls and follow up with existing clients and referral sources in a timely, professional manner.
- Gather initial information from callers and communicate it accurately to the appropriate team.
- Schedule appointments and maintain accurate calendar information using digital scheduling tools.
- Manage multiple incoming calls during high-volume periods while remaining calm, organized, and attentive.
- Use Lawmatics and PracticePanther for client-related and call-related workflows.
- Use RingCentral for telephone communications and Google email, Calendar, chat, and video tools for daily collaboration.
- Use Microsoft Office and Fireflies as required for assigned responsibilities.
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