Senior Product Manager, AI Copilot & Conversation Intelligence
New
A
A Place for MomSenior care
Location: Remote-USFull-TimeSenior
SalaryBase Salary: $165,000 – $195,000; Bonus: 10% Corporate Bonus
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Job Details
- Experience
- 5–8+ years of experience in product management
- Required Skills
- Product ManagementRESTful APIs
Requirements
- Have 5–8+ years of product management experience.
- Have shipped real-time, conversational, or communications products such as contact center, telephony, messaging, or voice products.
- Use LLMs and agents in day-to-day work for research, prototyping, analysis, and shipping.
- Have hands-on experience applying LLMs to real data sources and analyzing conversations at scale.
- Demonstrate judgment about when deterministic systems are preferable to agentic systems, especially where attribution matters.
- Bring architecture-level technical fluency, including APIs, event streams, data models, identity resolution, and real-time transcription pipelines.
- Be able to sequence work around technical constraints and hard dependencies.
- Have experience writing clear requirements, running experiments, partnering closely with engineering, and owning delivery end-to-end.
- Have experience aligning sales leadership, operations, compliance, and engineering around a shared roadmap.
- Bonus: experience with contact center platform migrations, speech and transcription technology, conversation intelligence or call scoring, TCPA or do-not-call compliance, or marketplace or health-adjacent domains.
Responsibilities
- Own the product strategy and roadmap for advisor phone, SMS, chat, and follow-up email channels.
- Lead evaluation and migration to a next-generation contact center platform while keeping the current platform stable.
- Define the live transcript contract for real-time coaching, call scoring, care profiles, advisor summaries, and post-call records.
- Build in-app, real-time coaching and insights for advisors during calls.
- Build call-scoring and coaching dashboards for sales managers using transcripts.
- Define lead routing, prioritization, and follow-up cadence across calls, SMS, and email.
- Build do-not-call and consent requirements into every communication channel.
- Partner with provider-facing teams to deliver live transfers to senior care partners.
- Define metrics, baselines, targets, and hypotheses; instrument launches and translate results into investment recommendations.
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