Dynamics CRM Developer (Customer Insights – Journeys)

New
D
DysrupITCRM software
Source API remote eligibility restrictions: India, Aligned to Dubai time (GST, UTC+4)Full-TimeMiddle
Salary not disclosed
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Job Details

Languages
Excellent written and spoken English
Experience
3+ years in Microsoft Dynamics 365 CE / CRM
Required Skills
JavascriptC#.NETAzure DevOps

Requirements

  • Have 3+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM in a techno-functional role.
  • Have practical, project-based experience with Dynamics 365 Customer Insights – Journeys and real-time journeys.
  • Have strong C#/.NET plugin development, JavaScript and Dataverse Web API skills.
  • Have solid knowledge of Power Automate, Power Apps and Dataverse.
  • Have experience with solution management, environment strategy and deployment practices.
  • Be able to gather requirements, write clear documentation and present solutions to non-technical stakeholders.
  • Understand marketing processes including lead management, segmentation, consent and email deliverability.
  • Have excellent written and spoken English and be able to work independently in a remote setup.
  • Be available to join within 30 days.

Responsibilities

  • Run requirement workshops and translate business needs into functional and technical specifications.
  • Map business processes and recommend out-of-the-box Dynamics 365 features before custom development.
  • Prepare solution designs, user stories and test cases, and support UAT and user training.
  • Configure and customise Dynamics 365 CE, including tables, forms, views, business rules, security roles and model-driven apps.
  • Develop plugins and custom workflow activities in C#/.NET, and client-side scripts in JavaScript or TypeScript.
  • Build automations with Power Automate and extend solutions using Power Apps and Dataverse.
  • Build and maintain integrations using the Dataverse Web API, Azure services and middleware.
  • Design and optimise real-time customer journeys, including triggers, branching, segments and personalisation.
  • Create and manage marketing templates, forms, event management, and consent and compliance settings.
  • Manage solutions, environments and deployments through ALM practices and CI/CD pipelines.
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