Call Center Representative
New
J
JR CigarCigar retail
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary15 - 16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year of experience in customer service/call center environment.
- Required Skills
- SalesforceCustomer serviceData entry
Requirements
- Have a high school diploma or equivalent.
- Have at least 1 year of experience in a customer service or call center environment.
- Have general knowledge of company policies and procedures.
- Have a basic understanding of company products and services.
- Be able to use a personal computer and related software applications, including Microsoft software.
- Have experience with Salesforce, AS400, and data entry.
- Be able to work under pressure and manage multiple tasks.
- Demonstrate attention to detail and professionalism.
- Be available for a second-shift schedule of 1–9 or 4–midnight, depending on business need.
Responsibilities
- Respond to and resolve inbound and routine customer calls about products, services, order status, and general questions.
- Place customer orders and support a positive shopping experience.
- Explain website features, loyalty programs, subscriptions, and other products and services to customers.
- Upsell products and services, including Bonus Buys and subscriptions.
- Answer assigned email tickets through Salesforce and provide online chat support as needed.
- Escalate calls and customer issues to the appropriate people or departments when necessary.
- Flag suspected fraud and forward it to leads or supervisors.
- Notify team leads or the helpdesk about system issues reported by customers.
- Participate in weekly training and ongoing sales and customer service coaching.
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