Call Center Representative (Healthcare)
G
Gainwell TechnologiesHealthcare customer service
100% remote within CaliforniaFull-TimeJunior
Salary23 USD per hour
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Job Details
- Experience
- At least two years of experience working in a call center or contact center environment where you regularly assisted customers by phone. At least one year of professional experience working in the healthcare industry preferred.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Currently reside in California.
- Have at least two years of experience in a call center or contact center environment regularly assisting customers by phone.
- Professional healthcare industry experience of at least one year is preferred.
- Demonstrate strong communication and listening skills.
- Bring customer service and problem-solving skills.
- Manage a high volume of customer interactions while maintaining professionalism and accuracy.
- Be comfortable navigating multiple computer systems while assisting customers by phone.
Responsibilities
- Assist members by phone with questions about healthcare benefits, eligibility, and available services.
- Deliver friendly, professional, and accurate customer service in a high-volume call center environment.
- Research member questions, resolve concerns, and help members understand their next steps.
- Accurately document customer interactions, questions, and resolutions in company systems.
- Navigate multiple systems and resources while assisting members by phone.
- Work with teammates and leadership to provide a positive and consistent customer experience.
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