Healthcare Customer Service Representative
C
Carenet HealthHealthcare services
Source API remote eligibility restrictions: United StatesFull-Time
Salary15 USD per hour
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Job Details
- Required Skills
- Customer serviceWritten communicationData entry
Requirements
- Have a high school diploma or GED; this is required and verified during the background check.
- Have strong computer skills, including data entry, screen navigation, and solid keyboarding speed.
- Have experience using Microsoft Outlook and Word.
- Demonstrate customer service skills and a friendly, compassionate tone.
- Be able to follow schedules and daily tasks.
- Have strong oral and written communication skills.
- Demonstrate empathy and care for others.
- Have two monitors, each at least 22 inches, with HDMI and DisplayPort connections, ready before the start date.
Responsibilities
- Make outbound calls to patients, members, and customers about healthcare needs, benefits, and in-home or virtual healthcare evaluations.
- Explain the healthcare program and present its value in a way that addresses each member’s needs.
- Build rapport and address hesitations and concerns to encourage member engagement.
- Help members set healthcare goals and guide them toward taking action.
- Identify, research, and resolve potential issues while providing customer service.
- Address member concerns with empathy and senior sensitivity.
- Anticipate customer needs and provide proactive support.
- Meet productivity targets and reset appointments and schedules as needed.
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