Customer Service Representative
New
H
HGSCustomer service
United StatesFull-TimeJunior
Salary12 - 16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- You have at least 6 months of customer service experience
- Required Skills
- AndroidCustomer serviceiOSActive listening
Requirements
- Be at least 18 years of age.
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Understand the value of coaching and feedback.
- Demonstrate a caring, supportive, and friendly nature in customer interactions.
- Be comfortable working at a desk with multiple monitors.
- Be familiar with Android and iOS mobile applications.
- Be results-oriented and comfortable providing customers with recommendations and solutions.
Responsibilities
- Communicate with customers through inbound calls, outbound calls, and email.
- Identify customer needs through active listening and follow-up questions.
- Use the provided knowledgebase to research customer inquiries and provide timely, accurate information.
- Document customer needs, interactions, and outcomes in the appropriate tool or system.
- Take ownership of interactions and provide service in a timely manner.
- Attend regular one-to-one coaching sessions with a supervisor to support meeting key performance indicators.
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