People Experience Specialist - Retail
New
L
LushRetail
Remote - US; Successful candidate must be located in the United StatesFull-TimeJunior
Salary66,960 - 74,400 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in Spanish, French or other languages
- Experience
- 2+ years direct employee relations experience
- Required Skills
- Microsoft ExcelGoogle Workspace
Requirements
- Have 2+ years of direct employee relations experience, including employee complaints, time and attendance issues, leaves, workplace investigations, terminations, and policy application.
- Have proficient HR experience in the geographical area of responsibility.
- Know employment law in the area of responsibility.
- Know employment policies and practices related to the business area.
- Be able to conduct high volumes of unbiased workplace investigations and recommend comprehensive solutions that consider legal, business, and personal implications.
- Maintain confidentiality, take thorough notes, and follow through on outcomes.
- Use objective note-taking and labor-law-compliant questioning techniques in investigations.
- Have strong listening, communication, analytical, critical-thinking, troubleshooting, organization, and time-management skills.
- Be proficient in Excel, Microsoft Suite, and GSuite, and adaptable to other systems.
- Be able to travel up to 25% within the market and North America for meetings and site visits.
- Preferred: 2+ years in retail or manufacturing people support.
- Preferred: HR coursework, a degree, or certification; cross-cultural collaboration experience; or DEIB or social justice training.
- Preferred: Fluency in Spanish, French, or other languages.
Responsibilities
- Manage and resolve high volumes of performance and employee relations challenges, separations, investigations, terminations, and leaves across North America.
- Advise leaders on complex employee relations issues and effective conflict resolution.
- Conduct workplace investigations involving bullying, harassment, workplace violence, fitness for work, and misconduct.
- Drive employee engagement through quarterly site visits and people compliance and engagement audits.
- Lead temporary and permanent layoffs and shop closures, ensuring compliance and execution.
- Partner with managers on performance improvement plans, including coaching and monitoring.
- Review accommodation requests and partner with managers to implement appropriate accommodations.
- Support hiring, onboarding, and training processes by guiding internal customers on tools and resources.
- Coordinate return-to-work processes with employees, managers, and the benefits team.
- Collect accurate data, report on trends, and escalate serious issues.
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