Product Support Engineer
New
S
SprintoCompliance SaaS
Listing location: Bengaluru; Employment type: RemoteFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Recent engineering graduate or up to one year of relevant experience.
- Required Skills
- RESTful APIsWritten communicationTroubleshootingTechnical support
Requirements
- Be a recent engineering graduate or have up to one year of relevant experience.
- Have a working understanding of APIs, HTTP, client-server architecture, and databases.
- Be able to explain technical problems clearly to technical and non-technical audiences.
- Communicate clearly in writing and work effectively in a remote environment.
- Break down unfamiliar problems and test possible explanations.
- Research independently and learn from incomplete information.
- Take ownership of issues and follow them through to resolution.
- Show learning agility, respond well to feedback, and learn from problems.
- Prior Product Support experience is not required.
Responsibilities
- Investigate product, integration, and configuration issues by reproducing problems, testing hypotheses, and identifying likely causes.
- Use browser developer tools, APIs, logs, and cloud environments to troubleshoot customer issues.
- Communicate investigation progress and explain what happened, what is being done, and what customers should do next.
- Collect evidence, isolate issues, and create precise escalations for Product and Engineering teams.
- Distinguish product defects, configuration problems, integration failures, and expected behaviour.
- Turn recurring patterns into documentation, troubleshooting playbooks, product feedback, or process improvements.
- Learn how businesses implement SOC 2, ISO 27001, GDPR, and HIPAA, and how Sprinto connects with customer systems.
View Full Description & ApplyYou'll be redirected to the employer's site
