Senior Systems Support Engineer

New

ThoughtworksTechnology consulting

Location: Cincinnati, Ohio, USA; No. of days in office: Fully Remote; Country: United States of AmericaFull-TimeSenior

Salary76,000 - 115,000 USD per year

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Job Details

Have experience with programming languages such as Java, React, and Angular, and understand scripting languages such as Python.
Have strong debugging and triaging skills for troubleshooting code.
Have experience with relational databases such as SQL and DataBricks, and relational or non-relational databases.
Have experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
Understand application monitoring tools such as DataDog, Prometheus, or Grafana, and be able to generate reports and take corrective actions.
Ensure bug fixes and enhancements to existing code are high-quality and well-tested.
Be comfortable with Agile methods such as Scrum and/or Kanban.
Be willing to participate in a rotation- and need-based 24x7 available team.
Bonus: have AI/ML experience and familiarity with AI-driven development tools.

Use incident management processes, application monitoring metrics, and tools to generate reports and take corrective actions.
Understand complex application systems and debug business-impacting issues.
Follow standards and best practices to improve operational efficiency, system stability, and availability.
Use continuous delivery practices to evolve, support, and deliver high-quality software.
Use logging techniques for alerting, monitoring, and identifying incident root causes.
Use DevOps tools and practices to deploy and run software.
Mentor less experienced peers and junior-level consultants.
Apply cloud best practices for resource optimization, monitoring, and alerting.
Advocate for and implement security best practices.

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