Program Manager, Carrier Operations & Governance
New
T
TwilioTelecom operations
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.Full-TimeManager
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
- Required Skills
- SQLMicrosoft ExcelChange ManagementLookerProcess improvement
Requirements
- Have 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.
- Have led highly visible, cross-functional programs involving business, technical, legal, and financial stakeholders.
- Demonstrate end-to-end process improvement experience integrating policies, business processes, IT or systems tools, and operational controls.
- Have experience establishing operating models, team cadences, and operational documentation such as runbooks, frameworks, and Rules of Engagement.
- Have designed enablement content and driven organizational change.
- Have experience driving Run-the-Business cadences, OKR tracking, and operational reporting.
- Be capable of process mapping, business case writing, and translating operational needs into IT system specifications.
- Have experience presenting to executive leadership.
- Demonstrate analytical proficiency using Excel or Google Sheets, SQL, or Looker to measure performance and policy compliance.
- A background in management consulting, high-growth technology, or global telecom environments is desired.
- Six Sigma or formal Program Management, Process Management, or Prosci Change Management certification is desired.
- Experience with commercial Deal Desks, supplier QBR management, or revenue assurance is desired.
- Knowledge of A2P SMS, international voice or messaging, carrier billing, or AIT/IRSF fraud frameworks is desired.
- Familiarity with Airtable, Jira, Confluence, Python, Coefficient, or AI tooling is desired.
Responsibilities
- Lead visible, cross-functional governance programs from diagnosis and design through implementation and change management.
- Prepare operational narratives, risks, and performance metrics for cross-functional leadership, C-suite, and Audit Committee reviews.
- Improve carrier operations by deploying cohesive policies, workflows, systems, tools, and data-driven controls.
- Design and stand up the Carrier Operations & Governance operating model, operational cadences, and internal team structures.
- Author, maintain, and roll out operational runbooks, supply policies, and Rules of Engagement for internal stakeholders and carrier partners.
- Create enablement programs, training materials, and frameworks to support organizational change.
- Use quantitative research, machine learning models, performance monitoring, and scalable data foundations to generate operational insights.
- Deliver data pulls, ad-hoc analyses, and structured summaries for IRSG, Legal, Finance, and GTM stakeholders, and validate reporting data quality.
- Own the team's day-to-day Run-the-Business cadence and facilitate operational forums, OKR tracking, and deal approval workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
