Operations Execution Project Manager
F
FBSInsurance
Workable workplace: remote; Workable locations: Mexico. BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent English proficiency
- Experience
- 4+ years of experience in program management, business transformation, operations, project management, or related fields
- Required Skills
- Business AnalysisMicrosoft ExcelStakeholder managementChange ManagementPowerPoint
Requirements
- Bachelor’s degree required.
- Fluent English proficiency.
- 4+ years of experience in program management, business transformation, operations, project management, or related fields.
- Proven track record leading large-scale, cross-functional initiatives and driving organizational change.
- Strong expertise in stakeholder management, change management, strategic planning, risk mitigation, and business analysis.
- Ability to influence senior leadership and present recommendations at the executive level.
- Experience in customer-focused, service operations, contact center, or similar environments is highly preferred.
- Strong analytical and problem-solving skills and a customer-centric mindset.
- Ability to manage complex programs in fast-paced environments.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word, and collaboration tools.
Responsibilities
- Lead planning, execution, and delivery of large-scale cross-functional programs aligned with enterprise growth and transformation objectives.
- Drive initiatives from strategy development through implementation, ensuring business outcomes and operational readiness.
- Manage program timelines, budgets, risks, dependencies, resources, and governance processes.
- Develop and execute change management strategies, including impact assessments, communication plans, and readiness activities.
- Partner with stakeholders across Operations, Technology, Digital, Product, Analytics, Finance, and Vendor Management.
- Analyze business performance, operational trends, and customer insights to identify opportunities and recommend solutions.
- Present program progress, risks, and strategic recommendations to executives.
- Lead teams implementing process improvements, operational enhancements, and new business capabilities.
- Research emerging technologies, tools, and best practices to identify opportunities for innovation and business improvement.
- Provide guidance, mentorship, and coaching to team members and project stakeholders.
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