On-Call Maintenance Specialist, School of Cloud

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UdacityCloud education
RemoteContractJunior
Salary not disclosed
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Job Details

Experience
At least 2 years of software development experience
Required Skills
AWSDockerPythonGitJavascriptMicrosoft AzureCI/CDGitHub

Requirements

  • Have a strong understanding of popular services in at least two of AWS, Azure, or GCP.
  • Be familiar with cloud compute, database, networking, storage, backup, container, and Kubernetes services.
  • Be familiar with at least one CI/CD tool; CircleCI or GitHub Actions is preferred.
  • Have familiarity with Docker and containerization technologies.
  • Have at least 2 years of software development experience, preferably in JavaScript or Python.
  • Have experience with version control systems such as Git/GitHub.
  • Be able to debug and update Python-based exercises and projects.
  • Have strong troubleshooting skills for resolving student-reported issues.
  • Be able to document changes and write clear instructions.
  • Be able to write technical instructional documentation comparable to official AWS, Microsoft Azure, or GCP documentation.
  • Architect-level certification is a plus.

Responsibilities

  • Analyze course performance metrics to identify content requiring updates.
  • Review student feedback to prioritize actionable improvements.
  • Fix bugs in course materials and update classroom instructions for changes to AWS, Azure, and GCP interfaces and services.
  • Update Python or Node.js code and dependencies in exercises and project starter code.
  • Refresh course text, screenshots, instructions, tutorials, exercises, and projects to reflect current tools and technologies.
  • Install updated Python packages in existing Udacity Workspaces.
  • Update exercises and starter code for newer programming environments, such as Python 3.12.
  • Verify that required cloud services are enabled in Cloud Labs.
  • Troubleshoot student access and permissions in federated AWS, Azure, and GCP accounts.
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