Technical Quality Specialist
F
FigmaDesign software
One of our US hubs or remotely in the United StatesFull-TimeMiddle
Salary45.2 - 80.3 USD per hour
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Job Details
- Languages
- Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French (added plus).
- Experience
- 4+ years of experience working in a QA or Support environment for a technical SaaS product
- Required Skills
- AndroidQuality AssuranceDebuggingiOSTroubleshootingCustomer support
Requirements
- Have 4+ years of experience working in a QA or Support environment for a technical SaaS product.
- Have experience collaborating closely with Engineering and Product teams.
- Troubleshoot and debug across Mac, Windows, iOS, and Android.
- Communicate consultatively with technical and non-technical audiences.
- Translate complex concepts into concise explanations.
- Demonstrate resilience and adaptability in changing or ambiguous environments.
- Be motivated to experiment, build, and collaborate across teams.
- Additional plus: experience with design tools such as Figma, Adobe Suite, Sketch, or Framer.
- Additional plus: ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French.
Responsibilities
- Develop expertise in Figma products and customer journeys to diagnose sophisticated bugs.
- Troubleshoot complex customer problems through chat, email, video calls, social media, and community platforms.
- Own end-to-end troubleshooting as the primary contact, partnering with Engineering and Product to report bugs and drive resolution.
- Maintain clear, proactive communication with customers throughout problem resolution.
- Support customers across products, including billing and account management, with occasional weekend or holiday coverage.
- Recommend tooling and process improvements for managing and diagnosing bugs.
- Collaborate as a subject matter expert on customer-facing and internal documentation, including training materials.
- Identify customer trends and share insights with Product and Engineering to advocate for bug fixes, tooling and process improvements, and feature enhancements.
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