Customer Service Representative
T
TPCustomer service
Source API remote eligibility restrictions: United States. Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Have a dedicated workspace located near the router to support a hardwired Ethernet connection.
- Have internet service with at least 15 Mbps download and 10 Mbps upload speeds and ISP latency under 50ms.
- Do not use satellite, mobile data hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
- Follow established procedures and work within a structured schedule that includes a variety of shifts.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
Responsibilities
- Handle and carefully respond to customer inquiries.
- Provide customer service through active listening.
- Handle confidential customer information sensitively.
- Proactively aim to resolve issues on the first call.
- Communicate appropriately with customers.
- Attempt to resolve and de-escalate issues calmly.
- Escalate interactions when necessary and appropriate.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell if required.
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