Automotive Customer Service Representative
T
TPAutomotive customer service
Source API remote eligibility restrictions: United States. Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 6 months of customer service experience.
- Be at least 18 years old.
- Type at least 25 words per minute.
- Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience is preferred.
- A college degree is preferred but not required.
- Follow established procedures and demonstrate a customer-service-driven approach.
- Collaborate effectively with team members, supervisors, and support departments.
- Demonstrate communication, listening, analytical, organizational, and problem-solving skills.
- Prioritize tasks and work well under pressure while remaining focused.
- Work within a structured schedule that includes a variety of shifts.
- Have a dedicated workspace near the router for a hardwired Ethernet connection with at least 25 Mbps download and 10 Mbps upload, and ISP latency under 50 ms.
- Do not use satellite, mobile-data hotspots, P2P, or VPN internet connections; proof of internet speed is required.
Responsibilities
- Connect with customers via phone, email, chat, or social media to resolve questions and concerns.
- Calmly resolve and de-escalate customer issues.
- Escalate interactions when necessary and appropriate.
- Handle a caseload if required.
- Respond to requests for assistance and process payments when needed.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell when required.
View Full Description & ApplyYou'll be redirected to the employer's site
