Patient Services Specialist - Patient Engagement
P
ProvidenceHealthcare services
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2 years Customer service experience, preferably in a healthcare environment; 2 years Experience interacting with and engaging customers virtually over the phone. Preferred: 1 year Technical support experience.
- Required Skills
- Customer serviceTechnical support
Requirements
- Have 2 years of customer service experience, preferably in a healthcare environment.
- Have 2 years of experience interacting with and engaging customers virtually over the phone.
- Have 1 year of technical support experience (preferred).
Responsibilities
- Provide patient-centered, coordinated access to facilities, institutes, and clinics.
- Build relationships with existing patients and people seeking treatment.
- Help patients navigate physician-finding services within the health network.
- Schedule appointments and classes.
- Provide tier 1 technical support for patient health applications.
- Serve as an entry point and informational resource for patients entering the health system.
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