Quality Analyst
A
AtosIT services
Remote eligibility restrictions: United KingdomFull-Time
Salary not disclosed
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Job Details
- Languages
- High standard of Written and verbal English
- Required Skills
- Project ManagementData Analysis
Requirements
- Quickly assimilate, interpret, and summarize data.
- Find creative and innovative solutions to problems.
- Articulate difficult concepts in simple terms.
- Work independently with minimal supervision.
- Demonstrate strong communication and interpersonal skills.
- Influence and negotiate.
- Show tenacity in overcoming obstacles and setbacks.
- Pick up new tools and concepts quickly.
- Be willing to travel occasionally.
- Desirable: experience delivering quality, service delivery, or project management work.
- Desirable: Excel pivot table experience.
- Desirable: previous audit or ISO certification experience.
- Desirable: high standard of written and verbal English.
- Desirable: Security Clearance (SC).
Responsibilities
- Analyze customer feedback, service performance KPIs, problems, and issues to identify opportunities to improve working practices and services.
- Lead or facilitate improvement initiatives for service delivery, customer experience, and efficiency using the Continuous Service Improvement process and related tools.
- Work with service and account management teams to develop relationships and drive quality initiatives.
- Apply Atos standards, methods, and tools appropriately.
- Produce documentation to the required standards and methodology.
- Analyze underlying issues from investigations and propose solutions or options for resolution and improvement.
- Consult with software development, service support, and other technical or process specialists when appropriate and directed.
- Support management in developing departmental and organizational strategic plans.
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