Technical Support Specialist - Bilingual French

GeotabConnected transportation

Location: Oakville, Ontario - Canada; Waterloo, Ontario - Canada; Working Conditions: RemoteFull-TimeJunior

Salary52,600 - 60,500 CAD per year

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Job Details

Languages: Ability to read, write and speak in English and French fluently
Experience: 1-3 years of experience in a customer service or technical support capacity; 1-3 years of experience troubleshooting technical hardware and/or software issues
Required Skills: SQLMicrosoft ExcelCustomer serviceGoogle SheetsTechnical support

Read, write, and speak English and French fluently.
Have 1-3 years of experience in customer service or technical support.
Have 1-3 years of experience troubleshooting technical hardware and/or software issues.
Demonstrate expert-level Excel skills, including creating pivot tables and reports.
Be able to work any schedule in a 24/7 environment, including afternoons, evenings, overnights, weekends, and holidays.
Use Google Suite for business, including Sheets, Docs, and Slides.
Have strong analytical and problem-solving skills.
Be able to explain technical concepts clearly to customers with varying technical backgrounds.
A post-secondary diploma or degree in Engineering, Computer Science, or a related field is highly valued.
Working knowledge of SQL, Python, C#, or JavaScript is highly valued.
Working knowledge of data warehouses such as Google BigQuery is highly valued.
Experience working within a technical or engineering organization is an asset.

Support partners, customers, sales representatives, and internal teams by phone, chat, and email.
Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.
Diagnose and resolve hardware and software issues involving connectivity, installation, and platform inquiries.
Coordinate with internal departments on returns and exchanges of Geotab devices and accessories.
Resolve customer complaints and escalate critical concerns to management.
Maintain the confidentiality and security of customer data and information.
Handle support cases from initial contact through resolution and maintain detailed documentation.
Collaborate with customers, partners, and internal technical teams to escalate complex issues and find solutions for cameras, keyless systems, and other integrated technologies.

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