IT Operations Manager

JobgetherIT operations

Based in United States, Supporting collaboration across India/IST hours is beneficial.Full-TimeManager

Salary$75 USD monthly stipend for phone and internet expenses when working remotely.

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Job Details

Experience: 7+ years of experience in IT operations or infrastructure, including at least 3 years leading IT operations or managing MSPs.
Required Skills: AWSAzureGoogle Workspace

Have 7+ years of experience in IT operations or infrastructure, including at least 3 years leading IT operations or managing MSPs.
Bring hands-on Microsoft 365 and Entra ID administration experience, including identity, access management, and tenant configuration.
Bring hands-on Google Workspace administration experience, including identity, access management, and tenant configuration.
Have hands-on experience with an RMM platform; NinjaOne is preferred.
Have experience with an endpoint detection and response platform; SentinelOne is preferred.
Have working knowledge of AWS and Azure, including IAM, account structures, and landing zones.
Have experience managing outsourced IT helpdesks or MSP contracts against SLAs, service expectations, and deadlines.
Have supported SOC 2 or ISO 27001 audits by preparing technical evidence and remediating identified gaps.
Have experience with M&A integration or IT environments spanning multiple business units, organizations, or tenants.
Have a bachelor's degree in IT, Computer Science, or a related field, or equivalent professional experience.
Be organized and detail-oriented in maintaining operational documentation, inventories, and compliance evidence.
Communicate clearly with executives, vendors, service providers, and non-technical users.

Own IT service management across headquarters and business units, including ticket quality, escalations, and outsourced helpdesk service-level agreements.
Manage joiner, mover, and leaver processes and access provisioning across Microsoft 365, Google Workspace, AWS, and business applications.
Maintain the IT Operations Runbook, including systems, procedures, contacts, and escalation paths.
Administer RMM and endpoint security tools, manage device compliance, and maintain accurate device inventories.
Manage email and web security tools across organizations and EU tenants, and coordinate resolution of security alerts and integration issues.
Support AWS landing zones and business-unit cloud access, and maintain infrastructure documentation.
Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments.
Lead IT and security integrations as business units transition from legacy MSPs to centrally managed tools and internal support.
Manage MSP and technology vendor performance, review invoices, and coordinate hardware procurement.
Provide technical evidence for SOC 2 and security certification audits, remediate gaps, and maintain audit readiness.

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