Customer Service Representative - Mandarin
New
T
TeleperformanceCustomer service
Source API remote eligibility restrictions: MyanmarFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Proficiency in Mandarin (spoken and written) and English.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Demonstrate spoken and written proficiency in Mandarin.
- Demonstrate proficiency in English.
- Customer service or call center experience is an advantage; fresh graduates are welcome to apply.
- Have strong communication and problem-solving skills.
- Be able to handle multiple tasks and work under pressure.
- Be flexible to work rotational shifts, including weekends and public holidays.
- Be willing to work night shifts.
Responsibilities
- Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns while maintaining empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive, customer-first attitude.
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